Non-compliant, reasons have
Betty’s newly ex-doctor, Dr. Fedec, probably thinks we’re non-compliant– that we don’t follow up and do the things she wants us to do, make the appointments, go to the doctors that she refers us to. In a way, she’s right. I’ve done much of what she’s given us to do, but not others. What she doesn’t understand is why we’re not following up.
I’ve told her that I hate the phone, is there some other way to make the appointment? But invariably I have to call. That’s the first thing. The second thing is that I have to go through the rigamarole every single time I call a new office. The one I mentioned earlier– “Betty and I are both deaf and we’ll need an interpreter for the appointment.” “Oh, we don’t provide interpreters…” etcetera, etcetera, etcetera. This becomes very tiresome and draining when I have to do it EVERY SINGLE TIME I CALL. And of course, all my problems with calling through relay, as mentioned in several previous posts, apply here as well.
Add to that, that I only have a few hours in the afternoon to do this (night owl again), and I’m trying to work and earn some money and the afternoons are my prime hours to work.
As I mentioned in an earlier post, with Kaiser I could often get an appointment right away by going to the receptionist and asking if we could do that now. The times I couldn’t, and had to go home and call, I would be asked if I wanted an interpreter for the appointment by the scheduler before I had a chance to mention it myself. You could say I’m spoiled. But really, shouldn’t it always be this way?
